Q&A
Product Questions
What is a Battletag?
What materials are used?
What are the sizes and thickness?
How much do they weigh?
Are there color or finish variations?
What font styles can I choose?
What family crests can I choose?
Can I customize the family crest design?
How is the kanji conversion for names determined?
Can I specify my own kanji characters?
Order & Customization Questions
How do I place an order?
Can I check the design after ordering?
Is custom manufacturing possible?
Are there ready-made products?
Can I order just one item?
Are there discounts for multiple orders?
How long does production take?
Can you handle rush orders?
Can you provide express service for additional fees?
Can I cancel my order mid-process?
Shipping & Pricing Questions
How much is the shipping cost?
What shipping methods do you use?
Do you ship internationally?
How long does shipping take?
Do you offer gift wrapping?
Are there customs duties or additional fees for international orders?
Is there a tracking number for shipping?
Can I specify delivery date and time?
Payment Questions
What payment methods are available?
Is installment payment possible?
Can you issue receipts?
Are there coupons or discounts?
After-Sales Service & Warranty Questions
Can I return or exchange if there's a defect in the product?
Can I return the product if I don't like it after delivery?
Is there repair service for damaged items?
Other Questions
Can I order even if I don't understand Japanese?
Is it possible to order other custom designs?
Can I consult about collaborations or bulk orders?
Is there maintenance guidance after purchase?
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