Q&A

Product Questions

What is a Battletag?

Battletag is a modern take on the traditional Japanese 'kenka-fuda' (fight tag), a custom-made nameplate-style accessory. We convert your name from Roman characters to kanji and combine it with your favorite family crest (kamon) to create a one-of-a-kind design. Originally, kenka-fuda were tags worn by craftsmen and samurai during the Edo period to display their 'pride, beliefs, and name' as symbols of self-expression and bonds with comrades. Battletag inherits this culture while reconstructing it as a unique item that represents your name, roots, and style. You can enjoy it for various purposes such as accessories, gifts, and collections.

What materials are used?

We currently offer aluminum, brass, and silver.

What are the sizes and thickness?

There are 3 sizes: [Small] Height 40mm × Width 16mm [Medium] Height 50mm × Width 22mm [Large] Height 60mm × Width 25mm All have a thickness of 4mm.

How much do they weigh?

Approximate weights: Aluminum: 7-16g, Brass: 22-52g, Silver: 37-63g.

Are there color or finish variations?

As an option, aluminum materials can have colors added through anodizing from 23 types.

What font styles can I choose?

You can choose from Kantei-ryu, Tawara-moji, and Seibi Ookido fonts.

What family crests can I choose?

We currently have 45 types of famous warlord family crests available. If you have a specific crest in mind, please let us know.

Can I customize the family crest design?

It's possible to use your own family crest, but this would be a full custom order service.

How is the kanji conversion for names determined?

We use AI to determine the optimal design candidates for each situation.

Can I specify my own kanji characters?

In principle, we issue receipts under the name of the customer who made the purchase.

Order & Customization Questions

How do I place an order?

First, create your desired image through sample creation. If you like it, you can place an order directly.

Can I check the design after ordering?

We display the finished design image on the order screen. Please check there.

Is custom manufacturing possible?

Battletag is only available as a custom-made product.

Are there ready-made products?

Currently, we don't have any. It's a completely custom product.

Can I order just one item?

Yes. We accept orders starting from one item.

Are there discounts for multiple orders?

Since we do precise work on each item individually, we don't currently offer discounts, but please consult with us as this may not always be the case.

How long does production take?

It takes about one month from order and payment. However, delivery time may vary depending on the destination.

Can you handle rush orders?

It depends on the timing, but please consult with us.

Can you provide express service for additional fees?

It depends on the timing, but please consult with us.

Can I cancel my order mid-process?

We're sorry, but since it's a custom-made product, cancellations are not possible.

Shipping & Pricing Questions

How much is the shipping cost?

Shipping costs vary depending on the destination country/region and selected shipping method. The exact shipping cost will be displayed on the payment screen when you place your order, so please check there.

What shipping methods do you use?

It varies from time to time.

Do you ship internationally?

Yes, of course it's possible.

How long does shipping take?

For international shipping, it typically takes 5-14 business days depending on the destination country/region and shipping method. Here are the estimates: Asia: 5-8 business days North America & Europe: 7-12 business days Oceania & Middle East: 8-14 business days South America & Africa: 10-20 business days Delays may occur due to customs procedures and local delivery conditions. You can track your shipment with the tracking number we provide.

Do you offer gift wrapping?

We currently don't offer this service.

Are there customs duties or additional fees for international orders?

Depending on the destination country, customs duties or import taxes may apply. These are the customer's responsibility, so please be aware of this in advance.

Is there a tracking number for shipping?

Yes, we provide tracking numbers. We will send you the tracking number via email when we ship your order.

Can I specify delivery date and time?

Please contact the shipping company.

Payment Questions

What payment methods are available?

Only credit card payment is available.

Is installment payment possible?

TBD

Can you issue receipts?

Yes, it's possible. Please input the kanji characters directly.

Are there coupons or discounts?

Currently, we don't have any. It's a completely custom product.

After-Sales Service & Warranty Questions

Can I return or exchange if there's a defect in the product?

In principle, returns and exchanges are not possible.

Can I return the product if I don't like it after delivery?

In principle, we cannot accommodate returns due to customer preference.

Is there repair service for damaged items?

We don't offer repair services for age-related damage.

Other Questions

Can I order even if I don't understand Japanese?

Yes. We support English. Also, if you use Google Chrome, web translation is possible.

Is it possible to order other custom designs?

Yes. We can handle it as a full custom order. We look forward to hearing from you.

Can I consult about collaborations or bulk orders?

Yes. We would be happy to discuss this with you.

Is there maintenance guidance after purchase?

Aluminum Maintenance Aluminum is a lightweight and rust-resistant material, but to maintain its beauty for a long time, we recommend the following care: For daily dirt, gently wipe with a soft cloth. If dirt is noticeable, lightly wash with diluted neutral detergent and dry thoroughly. Avoid using metal scrubbers or abrasives as they can cause scratches. When storing, place in a soft bag to avoid contact with other metals. Brass Maintenance Brass is a material that develops a tasteful 'patina (aging)' over time. To maintain shine, try the following: Frequently dry wipe with a soft cloth. To restore shine, use commercial metal polish (brass polish) or toothpaste with a soft cloth for gentle polishing. After use, avoid moisture and store with sealed bags or desiccants to prevent discoloration. If you want to enjoy brass aging, you can choose not to polish and enjoy the natural texture changes. Silver Maintenance Silver has beautiful luster, but it can turn black due to air components and sweat. Please care for it using the following methods: After use, wipe with a soft cloth to remove sweat and dirt. If blackening occurs, polish with a dedicated silver cloth or silver cleaner. Since it oxidizes when exposed to moisture and air, sealed storage or use with desiccants is recommended. Even for long-term storage, taking it out and polishing it regularly can prevent discoloration.
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